If you're having trouble completing your order, there are several things to check. Nearly every ordering issue is due to failure of the charge to go through to your credit card.
Don't use a prepaid credit or debit card
Orders placed using prepaid cards will often fail, please use a regular credit or debit card.
Confirm your billing information
Make sure your credit card information (name, billing address, ZIP code, etc.) matches exactly with what the credit card provider has on file, then try your order again.
Contact your credit card provider
Many card providers may flag a domain or web hosting account purchase as possible credit card fraud, and put an automatic block in place. Ask your card provider (call the phone number on the back of your card) to disable such blocks, then try placing your order again.
Try another payment method
If one payment method fails, please try a different card.
Try another browser
We recommend trying on another browser to see if your issue is browser-specific.
Contact Sales Support
If you're still unable to place your order, please make a note of any error messages you see then please call our Support team at 1-833-689-8585.
