Merchants who are registered with UPS and who also have UPS negotiated account-based rates can choose which rates they wish to display in the UPS Ship Tool while processing shipments: their negotiated rates, the UPS published rates, or both.
Note: Not all merchants registered with UPS are eligible for negotiated rates. Only merchants with negotiated rates, whose UPS Rate Code is recognized by UPS as being eligible for negotiated rates, will be able to display negotiated rates in checkout and in the UPS Ship Tool. Contact your UPS account manager and provide your UPS Rate Code from the UPS Shipping Settings section of the Settings page. The UPS Rate Code is case-sensitive, and must be provided exactly as it is displayed on the Settings page. After your UPS account manager has activated your UPS Rate Code, you'll be able to set your preferences in the Rates Used in Checkout and Rates Shown in the UPS Ship Tool fields.
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Configure which rates will display in the UPS Ship Tool
- Sign in to your My Services page.
- Click the Store link.
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- Go to Shipping Manager.
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- Go to Settings.
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- In the UPS Shipping Settings section, use the Rates Shown in the UPS Ship Tool pull-down menu to select which UPS rates to display in the UPS Ship Tool:
- Negotiated Rates
- Published Rates
- Both Negotiated and Published Rates
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Note: If UPS negotiated rates are not enabled for your account, you will not be able to display negotiated rates. The Rates Shown in UPS Ship Tool setting controls rates shown in the UPS Ship Tool only. The Rates Used in Checkout pull-down menu can be used to select the rates displayed to customers in checkout. Please note: This section will not be displayed if you are not using UPS as a shipping method for your store. - Click the Update button to set your changes.
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- Click the Update button a second time to commit these changes. If you click the Update button only once, you will see a warning that these settings have not been saved.
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- Return to Store Manager and publish your Order Settings.
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Negotiated rates not shown in UPS Ship Tool
Did you select to show your UPS negotiated rates in the UPS Ship Tool when processing a shipment, but instead, you're seeing UPS published rates? This is a known issue that can only be resolved by UPS. It affects all ecommerce platforms that integrate with UPS to display negotiated rates. Please contact your UPS Account Manager for assistance.
