The sending name is the name that recipients will see in your sent messages. You can edit the sending name in your business email settings.

Note: If you have issues with email delivery (flagged as spam or delayed sending), review the sending name in the Your Name field for the following:

• Ensure the sending name does not end in a period ".".
• Sending names should not have .com, .org or any domain extension in it.
• Special characters should be used only when necessary (@, _, -, +, etc.). An example of a necessary special character may be if the last name is hyphenated (Dow-Johnson).
• Ensure the sending name is appropriate (it should not contain trademarks/brands that you do not have authorization to use). For example, "yahoo" should not be part of the sending name as it will then appear to be phishing.
• Should either be the sender's name (James Johnson) or the department representing the business mailbox (Cat Lady Support).

Jump to:

• Change your sending name in Full-featured Mail
• Change your sending name in Basic Mail

Change your sending name in Full-featured Mail

1. Sign in to your business email account.
2. In Full-featured Mail, click the Settings menu icon on the top-right.
   
3. Click the More Settings link.
   
4. Select Mailboxes.
   
5. In the Mailbox Management pane under Mailbox list, click the business email address whose sending name you wish to change.
   
6. Under Your name, click the x icon on the right to delete the current sending name then enter a new sending name.
   
7. Click the Save button.
   

Change your sending name in Basic Mail

1. Sign in to your business email account.
2. In Basic Mail, select Settings from the pull-down menu on the top-right then click the Go button.
   
3. From the Settings tab under Your Name, enter a new sending name in the Your name field.
   
4. Click the Save button.
   

See Also:

• Add a send-only email address
• Change your reply-to address in business email
• Business email Index