Cross-Sell's auto-suggest feature delivers automated related item suggestions for Selected Items, based on your store's sales and navigation (product view) histories. Cross-sell auto-suggestions displayed on product detail pages are based upon navigation history first, followed by sales history. Cross-sell auto-suggestions displayed on your shopping cart page are based upon sales history first, followed by navigation history. The navigation information auto-suggest uses for your store is refreshed on a nightly basis, while sales information is refreshed weekly.
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If you have created Cross-Sell rules for your store, enabling auto-suggest will not override these rules. Rules for Selected Items will be displayed first on product detail and shopping cart pages, followed by auto-suggest item recommendations.
Enable auto-suggest for product detail pages
- Sign in to your My Services page.
- Click the Store link.
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- Click the Cross-Sell link appearing in the Promote column.
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- In the Display Options area of Cross-Sell Manager, click the Edit link beside Product Detail.
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- On the Product Detail Display Options page, enable the On radio button beside Auto-Suggest.
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- Download Cross-Sell code and instructions for inserting it into your product pages. Auto-suggested items will not appear on your product detail pages until this code has been inserted, and your changes published.
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Learn how to add Cross-Sell code to your product pages. - Click the Update button.
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- Verify your settings in Cross-Sell Manager. In the Display Options area, the Auto-Suggest listing under the Product Detail heading should now be set to On.
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Enable auto-suggest for shopping cart pages
- Sign in to your My Services page.
- Click the Store link.
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- Click the Cross-Sell link appearing in the Promote column.
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- In the Display Options area of Cross-Sell Manager, click the Edit link beside Shopping Cart.
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- On the Shopping Cart Display Options page, enable the On radio button beside Auto-Suggest.
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- Click the Update button.
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- Verify your settings in Cross-Sell Manager. In the Display Options area, the Auto-Suggest listing under the Shopping Cart heading should now be set to On.
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Note: Cross-Sell Manager is available only with Merchant Solutions Standard, Professional, and Store v.1 packages.
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