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Conversations in business email

The Conversations feature in business email help you stay organized and reducing clutter in your inbox at the same time.

Article ID: SLN15878

Group and delete emails by conversations

Grouping a series of email replies into one conversation reduces inbox clutter by showing just a single entry in your Inbox. When you click on it, you'll see everyone's replies in a sequential list--no more searching through your mailbox to find the messages that go together. Note: The Conversations feature is not available in Basic Mail.

A conversation looks a lot like a single email, but lists recent senders and the number of emails in it.
Conversations in an inbox.

Enable Conversations

  1. Sign in to your business email account.
  2. Click the Settings icon.
    The Settings icon.
  3. Click More Settings.
    The More Settings link.
  4. Select Viewing email.
    The Viewing email option.
  5. On the Viewing emails pane, toggle the Group by conversation switch to the right.
    Move the switch to the right.
    This will enable Conversations.
    Conversations are now enabled.

Note: You will not be able to view email headers or view all available sort mail options if Conversations is enabled. Learn how to disable Conversations.

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