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On the Email Control Panel, I don't see an edit icon for one of my users. Why?

Learn why you're not able to make changes to an email account.

Article ID: SLN17303

If a user's status is still Pending, you cannot edit the user, and the Edit icon will not be available.
A Pending business email account.

As soon as the user activates the address, you can edit the user. If needed, you can resend the invitation to the user so they can activate the account.