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Add a business email user

Learn how to set up email users.

Article ID: SLN17110

Please note that to send and receive your business email using POP or IMAP, you must create an app password. Learn more.

After you've set up your first business email address, you can begin to add additional business email users.

Add a business email user

  1. Sign in to your Email Control Panel.
  2. Click the Add Email User link.
    The Add Email User link
  3. In the Add Email User dialog:
    • Enter a new email user in the Select Email Address field.
    • Enter a display name in the Display Name field (optional).
    • Click the Add button.
    The Add Email User dialog.
  4. In the Mailbox created successfully! dialog, you will see:
    • Username - The new user's new business email address.
    • Temporary Password - The temporary password the new user will use.
      Note: After signing in with the temporary password, the new user will be prompted to create a new password.
    • Login At - The log in URL where the new user can access their business email.
    The Mailbox created successfully! dialog
  5. Click SEND INVITE to send the new user an invitation to activate the business email address. You can also click PRINT to print out the new user's information.
    Note: Admins who create their own business email address do not need to send the invite. Admins can simply copy the temporary password and click the Login link to sign in.
    The SEND INVITE and PRINT links
  6. In the Send Invitation dialog, enter a current email address that the new user already has access to, then click the Send button.
    The Send Invitation dialog.
  7. An Invitation has been sent successfully to: confirmation will appear in the Mailbox created successfully! dialog. Click the Close button or the Add another email user link.
    The confirmation dialog.

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