Checkmark

Thank you for your feedback

Why does my Email Control Panel show a new user as pending?

Find out the reason why a new account has not updated to an Active status.

Article ID: SLN17316

Although the user has received your email or print invitation, the user must still take a few steps to activate the email address, and change the status to Active in your Email Control Panel. If the user follows these steps after receiving the invitation, the Email Control Panel status will update to Active. If the user has any questions, he or she can visit our Help Pages.

Note: The user must click the account setup link in the invitation, then accept the Terms of Service. As soon as the user does this, the email address will be active.