If your custom CNAME record isn't resolving:
- Your destination domain or host name may not be active. If your custom CNAME record points to a destination that is not yet active, you'll see a page cannot be displayed error in your browser.
When creating a CNAME record, please make sure your host name is pointing to an active domain or host name. To confirm that the destination is active, enter its name directly into the address bar of your browser and click the Enter or Return key on your keyboard, and verify that it resolves to the expected destination.
- Your CNAME record may still be propagating. Custom records may take up to 72 hours to be recognized across the internet. We recommend that you test your CNAME record again later on during this 72 hour propagation period.
Important! Turbify has a limited scope to assist with resolving issues that may arise from DNS setting changes. If changes you have made aren't working, we recommend contacting the support for any third party services that you may be directing your site traffic to. If you are not an advanced user, we strongly recommend that you not change these settings. (Learn More)
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