Often times, buyers may not know how to input data in a valid format. For example, your site may display a phone field where the required format is only numbers and spaces (408 555 1212). The buyer may try entering their information in various other formats (408.555.1212, 408-555-1212). While you can choose to not set field validation rules so that any format will be acceptable, you may need to accept information in a certain format if you are processing the information through a third party system for order management or other purposes.

In cases where you have set field validation, Checkout & Registration Manager allows you to provide field help text to guide buyers as to the acceptable formats.

Add customized help text

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Checkout & Registration Manager.
   
4. Go to Page Configuration.
   
5. From the Order tab, click the link for the page with the field you wish to delete.
   
6. Select the field in the Page Sections table for the field to add help text then click the Edit button.
   
7. Click the Next button.
   
8. Enter your text into the Field Help Text field then click the Finish button.
   
9. Click the Save button when finished or click the Save & Preview button to save and preview your changes.
   
10. Return to Store Manager and publish your Order Settings.