Store Manager provides an option to send out both an Order Confirmation Email and a Shipment Status Email to your customers.

• Order Confirmation Email - Sent to buyers automatically when a buyer supplies an email address and requests an email confirmation of the order.
• Shipment Status Email - Sent to buyers each time shipment status updated in Order Manager or by other means such as UPS WorldShip Status import for merchants that have configured this option.

Note: Enabling or updating the Order Confirmation and Shipment Status Emails will only impact orders placed after the change has been made. Orders placed before the update will still have the previous email address associated with them.

Jump to:

• Enable Order Confirmation Email
• Enable the Shipment Status Email
• Update the shipment status

Enable Order Confirmation Email 

At checkout, your customers will see the option of receiving an order confirmation email if you enable the feature on the Shipment & Order Status page as shown below. You can enter a customized text message for the email in the Order Confirmation Email field on the same page. The confirmation emails will be sent from "orders@store.turbify.com".

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Shipment & Order Status.
   
   You will arrive at the Confirmation Email Settings page.
   
4. Click the checkbox to Enable Order Confirmation Emails.
   
5. Enter text for the Confirmation Email Subject field.
   
6. Customize the text (no HTML allowed) in the Confirmation Email [Text] field (optional). You can click the Save/Preview Email button to see what the email message to customers will look like.
   
7. Click the Update button when finished.
   
8. Return to Store Manager and publish your Order Settings.
   

Enable the order Shipment Status Email 

Merchants have the option to send shipment status emails automatically when the shipment status is updated. This is typically done on the individual order review page but there are other methods of accomplishing this as well. Updating the order status is a great way to set expectations with your customers and reduce customer service calls related to "Where is My Order?" questions.

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Shipment & Order Status.
   
4. Click the Status Update Email Settings tab.
   
5. Select the Use Shipment Tracking feature checkbox.
   
6. Enter text into the Status Update Email Subject field.
   
7. Customize the text (no HTML allowed) in the Confirmation Email [TEXT] field (optional). You can click the Save/Preview Email button to see what the email message to customers will look like.
   
8. Click the Update button when finished.
   
9. Return to Store Manager and publish your Order Settings.
   

Update the shipment status

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Click the Orders link to go to Order Manager.
   
4. View the order for which you wish to update the shipment status.
5. Update the Tracking pull-down menus as needed:
   • Tracking Information - Set the pull-down as appropriate. For example, if you receive an order for an in-stock item and you have processed the order and will ship within a day, you would select Will ship within 24 hours. If you have already shipped the product, you would select Shipped and also use the next fields to provide tracking information.
     
   • Shipper - Set the pull-down to the shipping carrier used.
     
   • Tracking # - Enter a tracking number (if applicable) so buyers can track their order with the carrier. Providing the tracking number can greatly reduce the number of service calls/emails you receive so it is highly recommended.
6. Click the Update button when finished.
   

You can also enable and create customized HTML formatted order and status update emails. Learn more.

Note: Merchants can also take advantage of a few features to automate much of the shipment status process:

• Merchants can register to use our integrated UPS functionality to process shipments and buyers will automatically be notified of the shipment status and your Order Confirmation page will automatically be updated with the tracking number from UPS, so buyers can get tracking information. Learn more.
• Merchants can also use the Import Tracking Number feature to automatically update the shipment status of orders to shipped. Learn more.
• Advanced merchants can set up automatic tracking status updates if the software they use to process shipments can send an XML-formatted email. Learn more.