If a buyer using PayPal contacts you to cancel an order, or you wish to cancel an order, you can void the authorization. Voiding the authorization will free up any funds reserved for the transaction in PayPal.
Note: Once voided, the transaction buttons disappear from the PayPal Transaction Control panel. You will no longer be able to capture, refund, or reauthorize an order once the authorization has been voided. If you inadvertently void an authorization, you will need to contact the buyer to place the order again, or arrange an alternate payment method. If you already captured funds, you will have to perform a refund.
Void an authorization
- Sign in to your My Services page.
- Click the Store link.
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- Click the Orders link.
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- View the order for which you wish to void an authorization:
- In the all-new Order Manager, click the order link in the ID column.
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- In classic Order Manager, enter the order number, then click the View button.
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- The individual order review page will display a PayPal Transaction Control Panel for orders where PayPal was the payment method. Click the Void Transaction button.
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The transaction will be processed and the status displayed for you on a confirmation screen. If successful, the transaction will be marked OK, and after clicking OK to return to the Order Review page, you will see Voided in the Payment section of the page.
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