You have the ability to process credit card orders manually for phone or fax orders. While these orders will not have transaction revenue fees applied by Turbify, we recommend that you instead place an order in your store as a customer would. Orders placed using the Manual Transactions link will not contain a detailed record of the transaction (order number, customer information, items associated with that order, etc). Placing an order as a customer through your store will give you a more detailed record.

Use the instructions below for processing credit card orders manually for your payment processor:

Jump to:

• FDMS-compatible merchant account
• PayPal Payments Pro

Manual transactions for FDMS Nashville-compatible merchant accounts

Manually charge a credit card

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Manual Transactions.
   
4. Enter information for the following required fields then click Sale to charge the card.
   
   • Card Number (no hyphens or spaces)
   • Expiration date (mm/yyyy)
   • Amount (do not include dollar sign)
5. A confirmation page loads.
   

If the transaction is successfully submitted, you'll see a status page that says Result OK as well as the Transaction ID. If you do not see Result OK, the charge did not go through. If you are experiencing errors when attempting to process a manual transaction, we recommend that you only fill in the three required fields and attempt to process the order again.

The remaining fields on the Transactions page are optional and in most cases not necessary

• Card Verification Value - Enter the three-digit card security number which appears on the back of the card in the signature panel in this field to get a CVV Response Code.
• Transaction code - Listed on the Confirmation page after processing the sale.
• Authorization code - If you received a voice authorization code, enter it here.
• Address & Zip - If you would like to do an Address Verification check you can enter the street address & Zip/Postal code in these fields.
• Authorization - In most cases you should leave this field blank. An authorization will occur when you process the sale.

Important Notes:

• If you don't see the Sale button, you may need to Authorize first.
• Print out the confirmation page for your records and be sure to save the page in a secure place.
• Manual transactions can be used to charge a phone or fax order. However, we recommend that you instead place an order in your store as a customer would. Orders placed using the Manual Transactions link will not contain a detailed record of the transaction (order number, customer information, items associated with that order, etc). Placing an order as a customer through your store will give you a more detailed record.

Manual transactions for PayPal Payments Pro

Manually charge a credit card

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Manual Transactions.
   
4. Enter all applicable information in the Submit Transactions dialog.
   
5. Click Sale.

Void a transaction in PayPal Payments Pro

1. Enter the Transaction ID in the Transaction ID field under Void Transactions (shown on the confirmation page after processing the sale).
   
2. Click Void Sale.  A confirmation page will appear confirming the transaction has been voided.

Refund a transaction in PayPal Payments Pro

1. Enter the Transaction ID in the Transaction ID field under Void Transactions (shown on the confirmation page after processing the sale).
   
2. Enter the amount you would like to refund if a partial refund (otherwise leave blank).
3. Click Refund Sale. A confirmation page will appear confirming the transaction has been refunded.

Note: Merchants with more than one payment processor can switch which processor through which to process a manual transaction by selecting the processor from the gateway field on the Manual Transactions page.