When an order is paid via the FDMS payment gateway, using Visa as the payment method, Visa requires that all authorizations made for orders that are canceled or orders that have been submitted in error be cleared (reversed) within 72 hours.
The Reverse Authorization function in Order Manager allows merchants to reverse authorizations for these orders, in order to comply with Visa regulations.
Reverse an authorization made for an order
- Sign in to your My Services page.
- Click the Store link.
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- Click the Orders link to go to Order Manager.
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- View the order to which you wish to apply the reverse authorization.
- In the all-new Order Manager, click the order number link in the ID column.
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- In classic Order Manager, enter the order number then click the View button.
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- In the Amount field, enter the dollar amount that the order was authorized for, then click the Reverse Authorization button.
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Once an authorization has been reversed, the Reverse Authorization button will no longer be displayed for that transaction.
Authorization reversals for Visa transactions made via FDMS can also be performed using Order and Payment APIs. The Reverse Authorizations function is not currently available for the Manual Transactions tool in Store Manager.
