With Merchant Solutions Standard and Professional, merchants can export multiple orders in various formats for use in third-party applications. Please note that order export formats do not include full credit card information or expiry dates, and cannot be used to retrieve credit card numbers for offline payment processing or other payment processing actions requiring full credit card numbers and/or expiry dates. Merchant Starter plans have a different method to export orders. Learn more.
Export orders from the Order Manager
- Sign in to your My Services page.
- Click the Store link.
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- Click the Orders link.
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- Enter a range of orders to Export.
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- Select an export format from the pull-down menu:
- MS Excel
- MS Access
- Generic CSV
- M.O.M.
- QuickBooks
- XML
- Plain Text
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- Click the Export button.
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- Do one of the following:
- For Excel, Access and Generic CSV format, click the Download link for Orders.csv and save the file.
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- For M.O.M., click the Export link and save the file.
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- For QuickBooks, read the instructions to determine whether you wish to export to the new or old format.
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- For XML and Plain text, a new page will open. Save this page using the File > Save command in the browser window
Note: Date and time-stamp information is added to file names for exported orders in the following format: Orders-YYYY-MM-DD-HHMM.
The first time you export using a particular format, you should carefully test to ensure that your particular version of software is compatible with the export format. Save your work, and for the first test, download only a few orders.
Tip: If you need to export a large number of orders, you should do them in batches of no more than 500 at a time.
Note: Orders that are marked as fraudulent, cancelled, or returned will not be included in the files for Excel, Access, CSV and MOM export format. In XML export format, fraudulent, cancelled and returned orders will be marked with a bogus tag.
Use the links below for specific information on a particular export format.
