A blank white page is generally due to a corrupted or unsupported plugin or theme. To fix this issue, the plugin or theme causing the issue needs to be disabled. In order to find out which plugin is the cause:
- Sign in to your My Services page.
- Click the Web Hosting link.
/msdyn_blobfile/$value)
- Click File Manager in the Files module. A new browser window opens to the File Manager.
/msdyn_blobfile/$value)
- Check the File Manager for your error logs files in the installation folder for your blog.
- Use the information in the error_log to identify the corrupted/unsupported plugin.
Note: While the error messages can differ, you may see a message like:
PHP Warning: wp_cache_postload(/kbtest2/wp-content/plugins/wp-cache/wp-cache-phase2.php): failed to open stream: No such file or directory in /kbtest2/wp-content/advanced-cache.php on line 63
- Go to the WP Toolkit and deactivate the plugin which was causing the error. You can also disable the plugin in your WordPress dashboard.
WordPress now won't use the corrupted/unsupported plugin, resulting in a working blog again. If a blank page still occurs, go back and check the error_log again. Multiple plugins may be corrupted or incompatible.
If no errors seem to be present in the error_log file, or the errors being generated do not identify a specific plugin, deactivate all of the plugins. This will help determine if plugins are the cause of the blank page. If blank pages continue to occur, change the theme to one of the default themes.
If the blank page continues to occur after all plugins are deactivated, and available themes have been tried, look at whether an update is available for the WordPress installation.
Go back to the WordPress Index.
