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I can't find my products on Google Shopping
Jun 20, 2024
Article ID: SLN23936
General reasons
We lost our Google Merchant Center claim on your store website URL. In order for Commerce Central to manage a Google Shopping campaign, we must claim the URL for your store. While you have an active Google Shopping app, we will re-claim the URL, yet it may cause Google Shopping ad campaign disruptions.
The Google Shopping app is designed to publish your product catalog to Google Shopping during specific times that we've identified for the best possible returns. As a result, there will occasionally be periods of time where no products are appearing in Google Shopping. Try your search again later to see how your listings are appearing.
The budget for your account may have been exceeded for the day since Google AdWords only allows daily budgets to be set for ad campaigns. When this happens, products will no longer display in Google Shopping until the next available day or billing cycle the app can activate again based on the remaining funds of the 30-day cycle. It is not uncommon for ad campaigns with low funds to pause for 7 days, or more, to reactivate for the last few days of the cycle. Increase your budget on the Settings tab in the Google Shopping app to help to prevent this so you can compete for consumer exposure & consideration.
You can review the statistics and revenue available in your Google Shopping app to check if any traffic is successfully being routed to your store.
We constantly monitor the performance of your product submissions. If you haven't seen any traffic in a few days, we're usually aware of the problem and already working to fix it.
Check for any emails we may have sent you. If Google has removed a product listing for any reason, we'll let you know what you can do to fix it as quickly as possible.
Check the Data Quality page within the Google Shopping app. Most errors in your submissions will be listed here, along with instructions on how to fix them.
In rare cases your products may not conform to Google's policies for allowable items. We normally should contact you directly in these cases and advise you.