Fixing problems with your web pages is usually as simple as troubleshooting issues with your web browser.
Try a different web browser
The first step in troubleshooting issues you see in one web browser is to simply check the same content in another web browser. For example, web browsers may display some content differently, so this is a good first step to troubleshoot display issues on your web pages.
Pages not loading properly? Try viewing the page in a private browsing or incognito window. Private browsing is a privacy feature present in some web browsers that disables web cache, cookies, browsing history, and other tracking features that the browser may have.
Open a private browsing window
Private browsing is a privacy feature in some web browsers. When accessing web pages in a private browsing window, it will not use any existing cache or cookies.
If the web page loads correctly in a private browsing window, the issue may be cache and/or cookie related.
Browser cache
The cache (pronounced CASH) is the memory your browser uses to temporarily store the files that are automatically requested by visiting a website. Storing those files lets your browser more quickly reload pages from the cache rather than transferring information across the Web over and over. This can save you time and saves the network the burden of some additional traffic.
Your browser's cache is located on your computer's hard drive, and therefore it is a good routine maintenance to clear your browser's cache from time to time.
Clear your cache to fix
- Pages that freeze or don't finish loading.
- Updated pages displaying old content.
- Online applications (like games) that don't respond.
Browser cookies
Cookies are small pieces of information stored on your computer by your browser to customize what you see on a webpage. It is usually good troubleshooting to delete cookies when you clear the cache.
Clear your cookies to fix
- Sign-in problems (unable to sign-in, not being able to stay signed-in).
- Error messages about setting user cookies.
Steps for Turbify supported browsers
Note: If your browser isn't listed below, refer to your browser's support site to learn how to clear your cache and cookies.
Note: Once you have cleared your web browser's cache and/or cookies, close your browser then relaunch it in about 15-30 seconds.
Clear your mobile browser's cache and cookies
