When you update the billing information on a past due or suspended account, Turbify performs a series of actions to restore the account to an active state:

1. The billing system will attempt to authorize a charge using the new payment information.
2. If successful, the billing system will update your account status in our records.
3. Each night, the billing system submits authorizations for settlement.

Past-due accounts not suspended

If your account was past due but not suspended, you may see the alert messages for up to one hour while Turbify attempts to authorize payment for the past-due amount and, upon authorization, resets the account status to active.

If you continue to see alert messages more than one hour after updating the billing information, or if messages still appear in the account days later, please contact Customer Care.

Suspended accounts

If the account was suspended, then the DNS (domain name server) information for the domain was changed when the account was suspended. If the billing information has been updated, and we were able to bill the past-due amount, we'll return the DNS information to its normal settings. It can take up to 24 hours for the updated DNS information to update across the Internet and for the domain to become fully available.

If your account no longer shows a past-due status (no alert messages), but your domain is not accessible after 24 hours, please contact Customer Care.

Note: Be sure you've updated the payment information for the correct service. To double-check, visit the Subscriptions tab on your My Account page. The payment method associated with each service is listed in the Payment Method column. If the last four numbers of the card shown do not match the card you just added, click Change to assign your new card to the account.

Learn how to update your billing information.