No, Order Manager will not send automated emails to buyers when you mark orders as Cancelled, Fraudulent, or Returned.
There are three instances where a shopper will receive an automated email from your store:
- Order Confirmation email - Sent to buyers automatically when they supply an email address and request an email confirmation of the order. Learn more about Order Confirmation emails.
- Order Shipment Status email - Sent to buyers each time the shipment status is updated (in the Order Manager or by other means such as UPS WorldShip® Status import) for merchants that have configured this option under Shipment & Order Status link in Order Settings column of the Store Manager. Learn more about the Order Status email feature.
- Rating Request email - Sent to buyers automatically following the order or by clicking Send rating request link in Order Manager for merchants that have opted-in to the Ratings program. Learn more about ratings.
What your customers will see
Your customers will see an order status update for cancelled, fraudulent and returned orders on the Order Confirmation page itself; but they will not be emailed or notified to view the Order Confirmation page for a status change.
Shoppers will see the following messages either in or above the Confirmation section of the page depending on which version of checkout the merchant is using and how the order is marked:
- Cancelled - The shopper will see This order has been cancelled in or above the Confirmation section.
- Fraudulent - The shopper will see This order has been rejected in or above the Confirmation section.
- Returned - The shopper will see This order has been returned in or above the Confirmation section.
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What your customers will NOT see
Your customers will not see information added to the Notes section by you, the merchant, or by Turbify. This field is labeled Merchant Notes and it is for merchant reference only.
Merchants who wish to email buyers can use the info from the Email field in the Order Manager to send a message. If you have an email client set up, you can click the email address link in the order to send an email. If you use business email, you can copy the email address, go to your business email account, and then send an email to the customer explaining the order status if you wish.
