The IP Blocking feature will prevent visitors whose IP addresses appear in the IP Block List from entering the checkout process. When the visitor from such an IP address attempts to order an item from your store, they will see a special error page with the following content:
Page Error
There appears to be a problem accessing the checkout pages. Please contact us for more information.
Due to the fact that IP addresses can be assigned dynamically by service providers, it is possible that in attempting to block a fraudster you may in turn possibly block a legitimate buyer that is later assigned an IP address that you have chosen to block.
If you are contacted by a customer that has been blocked, you have a few options:
As always you should use Risk Tools and AVS and CVV information to determine which orders to accept, reject, or flag for follow up with the cardholder or issuing bank.
Note: Turbify provides the IP address blocking feature as is and without warranty of any kind to Merchant Solutions and Store v.1 merchants to be used at the merchants' discretion. Merchants should carefully review the Reverse DNS Lookup information provided before blocking any IP address, as IP addresses may be dynamically assigned to users by certain Internet Service Providers possibly blocking legitimate buyers and not ensuring the fraudster is blocked from ordering. Also, as IP addresses may be falsified, merchants are advised to use AVS and CVV responses to determine which orders to approve, reject, or follow up with the issuing bank.
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