Feel free to use any FTP client that supports both FTPS and TLS 1.2. To verify if your FTP client supports FTPS and TLS 1.2, we suggest reviewing the program's help content. 

Turbify doesn't endorse, nor are we affiliated with, any particular FTP client.

Important: All FTP sessions require an FTPS connection along with TLS 1.2 protocol support for increased system security.

Find your FTPS credentials

1. Sign in to your My Services page.
2. Click the Web Hosting link.
   
3. Click the FTP Accounts link in the Files module.
   
4. Scroll down to FTP Accounts and click the Configure FTP Client link in the Actions column.
   
5. You'll find your FTP credentials in the Manual Settings section.
   

• Create an FTP user account in cPanel

Connect via FTPS

Use one of the following step-by-step configuration instructions for FTPS client setup:

• Cyberduck (for Mac)
• Core FTP (for Windows)

Cyberduck FTP Instructions

1. Download and install Cyberduck. 
2. Download the FTP Configuration File in cPanel and save it to your desktop.
   
3. Double-click on the downloaded FTP Configuration File. Cyberduck will open the download file and log you into your FTP account.

Core FTP Instructions

1. Download and install Core FTP.
2. Download the FTP Configuration File in cPanel and save it to your desktop.
   
3. Open Core FTP, click Sites and then Site Manager.
   
4. Right click in the left main window and click Import and then Core FTP.
   
5. Select the FTP Configuration File downloaded from step 2.
6. Click OK to confirm the site configuration file.
   
7. Enter your password and click the Connect button.
   

If you're unable to connect

1. Review cPanel FTP client configuration steps. 
2. Take a look at our troubleshooting steps.
3. Contact us.