Clear WordPress cache

1. Sign in to your WordPress dashboard.
2. Mouse over Settings then locate your caching plugin.
3. In the settings for your plugin, locate the option to Clear Cache or Delete Cache. Use it to clear the cache.
   • If you are unable to find an option for clearing the cache, please visit the support page for your caching plugin for steps on clearing the cache.

If unable to access the WordPress dashboard

Disable the Cache plugin from WP Toolkit by following the steps here.

Remove Plugins

If you are getting an error 500 on your page or the page is loading blank, this may be due to a corrupted or incompatible plugin. You may be able to resolve it by deactivating the plugin.

1. Sign in to your WordPress dashboard.
2. Click Plugins.
3. Select the problem plugin and deactivate it.

If the problem persists, multiple plugins may be involved. Visit our help page here for more information on identifying plugins that are producing errors. 

If unable to access WordPress dashboard

Disable the problem plugin from WP Toolkit by following the steps here.

Problem URLs in the database

If your website won't load or loops, the URL WordPress expects to find the blog may be out of sync with where it is installed. You can resolve it by re-syncing the URL.

1. In the cPanel interface, click the WP Toolkit link (on the left toolbar). Note: WP Toolkit is not available for the WordPress Essentials Hosting plan.   
2. On the bar with the blog URL, click the icon with the three vertical dots (on the very right).
   
3. In the menu that appears, click Update Site URL.
4. If the Current site URL and New site URL are mismatched, the Update button will be available. Click it to synchronize the blog's URL settings.

Note: If the button is greyed out, the URLs are in sync. Other reasons for the loading/looping issues will need to be explored.

If unable to access the blog in the WordPress Toolkit (advanced troubleshooting)

1. Go to phpMyAdmin.
2. Click on the blog database.
3. Click the options table.
4. Expand the list to see the full list of entries.
5. In option_name column, find the entries for siteurl and home.
   - The correct URL will be based on this pattern: https://your-site-here.net/foldername (Blogs associated with Stores may be formatted as https://site.your-site-here.net/foldername)
6. If the URL isn't correct, please edit the entry.  

Switch Theme

After updating a theme, and you can't view your site or access the WordPress dashboard, you'll want to switch the theme.

1. In the cPanel interface, click the WP Toolkit link (on the left toolbar). Note: WP Toolkit is not available for the WordPress Essentials Hosting plan.   
2. Click the Themes tab under the blog you wish to update.
3. From this menu, click the Active toggle next to a different theme. This will switch the blog to that theme.

If a different theme works, then the selected theme is either incompatible, corrupted, or out of date. For more information on updating a theme, go here.

Permalink reset

If you've just reactivated and the links to pages aren't working, you'll need to reset the permalinks setting.

Note: If the Customizable Permalinks plugin is enabled, disable it.

1. Sign in to your WordPress dashboard.
2. Mouse over Settings, then select Permalinks.
3. On the Permalink Settings page, select Plain.
4. Click the Save Changes button.
5. Check your links or pages to confirm the Plain setting is working.
6. Then select the desired permalink setting and click Save Changes again.

For more information on troubleshooting permalinks, read the Why aren't my permalinks working? help page.