When your store is set up for online credit card processing, you will see the transaction control panel at the bottom of individual order review pages.

Just as you click the Sale button to process an order, you click the Credit button to apply a credit to a sale already submitted.

Transaction Control Panel buttons (PayPal)

• Capture funds - Click this button to capture the amount appearing in the Amount field. If successful, funds will be captured immediately and transferred to your PayPal account.
• Void Authorization - Click this button to void the authorization. This will release any authorization hold that may be placed on a buyer's PayPal account. Use this when you are canceling an order.
• Reauthorize - Click this button to reauthorize the amount of the order. Note: Reauthorization is not possible within the 3-day honor period set by PayPal. Use when you wish to ensure funds are available for capture or if you have adjusted the order total.
• Refund Transaction - Click this button to refund a transaction such as when a buyer returns an order or if you are unable to ship an order but have captured funds for the order automatically. 
• Authorize (not shown) - Click this button to authorize an order before trying to capture funds. If this is the only button appearing in the transaction control panel, you will need to authorize the order first before you will see buttons to capture funds.

Transaction Control Panel buttons (FDMS Nashville compatible merchant account)

The Transaction Control Panel will display different buttons depending upon the order state:

• Sale - Click this button to submit the charge appearing in the Amount field. The charge will be submitted to the cardholder's bank and your merchant account provider for processing.
• Credit - Click this button to apply a credit to the credit card used in the transaction.
• Reverse Authorization - Click this button to release the credit card authorization of a cancelled order. 

Issue a credit

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Orders.
   
4. View the order to which you wish to issue a credit.
5. Click the Credit button.
   

Note: Amex does not allow partial refunds/credits. Attempting a partial refund/credit for an order placed with an Amex card will result in an error.

Important: Per PCI Compliance standards, 30 days is the window merchants have to process, refund, or cancel orders that have been processed with a credit card. Learn more.

See Also:

• When will the funds be transferred to my account?
• Process credit card orders
• Retrieve orders
• Process orders manually
• How to modify an order
• Payment Processing Index