Jump to:

• Cross-Sell on your cart page
• Cross-Sell on product detail pages
• Cross-Sell text (header)

Cross-Sell on your cart page

When an online shopper adds a product that has associated cross-sell items to their shopping cart, they will see a number of cross-sell items in the merchandising section directly under the shopping cart. If you have defined special discounts for the cross-sell items, then both the regular and special prices will appear along with the product image and description of each item.

You can select as many items as you like to cross-sell with a given Selected Item, and select the number of items to display at one time on the shopping cart page, up to a maximum of 100. The order in which cross-sell items appear is determined by the number of cross-sell items or by the value of the Code field of the cross-sell items:

• If you select more than 100 items, a set of 100 will be randomly chosen and displayed each time a shopper puts that Selected Item in their cart.
• If you select fewer cross-sell items for a selected item, the order will be determined by the value of the Code field of the cross-sell items with items ordered alphabetically 0-9, A-Z.
• If you are using auto-suggest in combination with Cross-Sell rules, items with rules will be displayed first, followed by auto-suggest recommendations.

Shoppers can add the product directly to their cart with a single click or visit the item page for more detail.

Cross-Sell on product detail pages

When an online shopper views a product (selected item) that has associated cross-sell items, they will see the defined number of cross-sell items in a merchandising section on the product detail page. Placement of the merchandising section, and if it displayed horizontally or vertically on the page, is determined by a store's cross-sell display settings. If you have defined special discounts for the cross-sell items, then both the regular and special prices will appear along with the product image and name of each item.

You can select as many items as you'd like to cross-sell with a given Selected Item, and then choose the number of items to display at one time on the product detail page, up to a maximum of six. The order in which cross-sell items appear is determined by the number of cross-sell items or by the value of the Code field of the cross-sell items:

• If you select more than six items, a set of six will be randomly chosen and displayed each time a shopper views the selected item's product detail page.
• If you select fewer cross-sell items for a selected item, the order will be determined by the value of the Code field of the cross-sell items with items ordered alphabetically 0-9, A-Z.
• If you are using auto-suggest in combination with Cross-Sell rules, items with rules will be displayed first, followed by auto-suggest recommendations.

Cross-sell text (header)

You can edit the text that appears above the cross-sell items, in both the cart and the item detail page. This text can be edited in the Header field in Cross-Sell Manager. Learn how.

Change the Cross-sell text in Store Editor

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Go to Store Editor.
   
4. Click the Variables button in the Editor toolbar.
   
5. In the Product text section, enter or edit the text to appear in the Cross-sell text field.
   
6. Click the Update button.
   
7. Publish when ready. Note: Making changes in Variables will require a full publish. Learn more.
   

Note: Cross-Sell Manager is available only with Merchant Solutions Standard, Professional, and Store v.1 packages.

See Also:

• Cross-Sell Overview
• How do I add Cross-Sell to my cart page?
• How do I add Cross-Sell to product detail pages?
• How do I set up rules in Cross-Sell Manager?
• Set up a Cross-Sell Discount
• Set Cross-Sell Start and End Dates
• Use Auto-Suggest