Note: Cross-Sell Manager is available only with Merchant Solutions Standard, Professional, and Store v.1 packages.

The Cross-Sell Manager allows you to display related items in the Shopping Cart when a certain product(s) are added to the order by the customer. You can manage the cross-sell items using a CSV (comma separated value) spreadsheet file edited in a spreadsheet application such as Microsoft Excel and then upload a table to add new rules or replace all rules with a new set.

Download an instructive example spreadsheet (Microsoft Excel required to open file).

Click on the column headers to get instructive text on how to enter data into the Cross-sell spreadsheet. Remember to save the file as .CSV format in order to upload.

Upload a cross-sell table

1. Sign in to your My Services page.
2. Click the Store link.
   
3. Click the Cross-Sell link.
   
4. Click the Upload Table button.
   
   Note: If this is the first time you're adding cross-sell rules, you can click the Download Table button to download a cross-sell table CSV file.)
5. On the Upload A Cross-Sell Table page:
   • Click the Browse button. (A Choose File dialog opens.)
   • Locate and select the CSV file you wish to upload and click Open. (The Choose File dialog closes and the path to your CSV file appears in the text box.)
   • Click Send.
     
6. Do one of the following:
   • If your file contained problems, the problems will be noted. You'll need to edit the CSV file in your spreadsheet application to fix the problems. Click Reload to proceed.
   • If your file was validated, and you're adding rules to an existing set of cross-sell rules, click Add.
   • If your file was validated, and you're uploading an entire new set of rules (or uploading rules for the first time), click Rebuild.

The Cross-Sell Manager will then display your uploaded cross-sell rules.

Note: All purchase and target items must have unique codes (set up in either the Store Editor or Catalog Manager, or with a database upload) and unique options codes. When entering products in Catalog Manager or Store Editor, set up each product with a unique code and set up unique options codes in the Catalog Manager if your item contains options (such as color or size). If cross-sell items aren't working in checkout, ensure that both purchase and target items have unique codes and unique options codes.

See Also:

• Cross-sell Feature Overview
• What does a shopper see when I use the Cross-Sell feature in my store?
• Set up a Cross-Sell discount
• Set Cross-Sell start and end dates
• How many cross-sell items can I display in checkout?