Important: All FTP sessions require an FTPS connection along with TLS 1.2 protocol support for increased system security.

FileZilla is a free FTP tool available for PCs and Macs (OS 10.5 or higher). To get started using FileZilla to transfer files, you'll need to download and install the client program. Once installed, you can connect to your account and upload or download files.

Note: The steps below are for uploading files to your Web Hosting Control Panel. If you're a merchant and wish to upload files to your store, see this Help Page.

Connect to your account with FileZilla

1. Click File then Site Manager.
   
2. Click New Site and give your site a name if you wish.
   
3. On the General tab fill in the following:
   • Host: ftp.your-site-here.net (replace your-site-here.net with your domain name)
   • Port: 21
   • Protocol: FTP - File Transfer Protocol
   • Encryption: Require explicit FTP over TLS
   • Logon Type: Normal
   • User: Enter your FTP login - example@your-site-here.net (replace example@your-site-here.net with your FTP login and domain name)
   • Password: Enter your FTP password
   • Click Connect
   

After you enter your account information, click the Connect button to establish a connection. Note: Once the FileZilla Site Manager has been set up, you can just select your site from there and click Connect for future sessions.

After connecting, you may see an Unknown Certificate message. Rest assured; this is not a security concern. Select the checkbox next to Always trust certificate in future sessions then click the OK button.

When you successfully connect, FileZilla will display the folders and files on your computer on the left side (your Local site), and the files in your Web Hosting account (your Remote site) on the right, as shown in the image below.

Hint: Can't connect? See our troubleshooting tips.

Clicking any folder in the Local or Remote site panes will display the folder contents in the respective panes below.

Transfer your files

When you transfer a file with FTP, you create a copy of that file in the destination you choose. The easiest way to transfer the file is to drag it from the source folder, then drop it in the destination folder.

• Upload
  To transfer a file from your computer to your Web Hosting account, locate the file in the local site pane of your tool (or the local folder you opened earlier) and click on it once. Holding down your mouse button, drag the file to the pane displaying your remote site. Let go of the mouse button over the folder into which you'd like to place a copy of the file.
  
• Download
  To transfer a file from your Web Hosting account to your computer, just reverse the process. Locate the file in your remote site. Click on the file once and, holding down your mouse button, drag it to the pane or folder displaying your local site. Let go of your mouse button over the folder into which you'd like to place a copy of the file.
  

FileZilla will indicate that the file transfer is taking place. When the transfer is complete, you'll see a copy of the file in the location you chose.