Offering free shipping can be very attractive to potential customers and help drive additional sales in your store. You have several options outlined below for adding a free shipping option to your store. Use the option best suited to your business needs.
You can offer free shipping to your customers using the Need-ship variable. By setting this variable to No, customers will not be billed for shipping.
Note: A customer will be prompted to enter their shipping information if either the Need-ship or Taxable variables are set to Yes for any items in their order. Setting the Need-ship and Taxable variables to No for all items will not collect a shipping address. As such this option will have implications for merchants collecting tax and will not work if buyers need to specify a different shipping and billing address. You will need to use a different method of offering free shipping. You may also use the Need-ship variable if a shipping address is not required when selling downloadable goods, subscriptions, or donations.
Tip: If you are using this method to set certain products to have free shipping you may wish to consider adding some disclaimer text if your free shipping option applies only to certain types of shipping such as Ground or 2nd Day Air. Otherwise, customers may select expensive overnight options which you may have to honor. If you are limiting free shipping to certain shipping options you may wish to consider the coupon or promotion options.
Jump to:
Offer free shipping on all products in an order
Note: This will require that the Taxable variable for the products be set to
Yes.
- Sign in to your My Services page.
- Click the Store link.
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- Go to Store Editor.
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- Go to Variables.
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- Select No from the Need-ship pull-down menu.
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- Click the Update button.
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- Publish when ready.
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Note: Since Need-ship is in Variables, this will require a full publish. Learn more.
If you are going to offer free shipping on just select products, you would follow these steps for any products on which you want free shipping:
Offer free shipping on select products in an order
Note: This will require that the Taxable variable for the select products be set to
Yes.
- Sign in to your My Services page.
- Click the Store link.
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- Go to Store Editor.
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- Go to the item page for which you wish to set free shipping, and click the Edit button.
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- Click the Override Variable button.
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- Choose the variable Need-ship from the pull-down menu then click the Update button.
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- Under Custom Properties, set the Need-Ship variable to No in the pull-down menu.
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- Click the Update button.
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- Publish when ready.
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Free shipping on orders over a certain amount
If you want to offer free shipping when customers order over a certain amount, you can create a shipping table that does that. Learn more.
- Sign in to your My Services page.
- Click the Store link.
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- Go to Shipping Manager.
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- Go to Shipping Rates.
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- Click the Add Rule button.
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- Complete the initial steps to set up a rate table.
- When selecting a based on amount from the pull-down menu, decide whether you are calculating free shipping on tax or non-taxable total.
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- Enter a shipping charge for orders under your free shipping total to the add field; enter the amount at which you wish to grant free shipping into the from field (e.g. if you offered free shipping on orders above $100 then you would enter 100.01 in this field.
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- Click the Next button.
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- Click the Done button.
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- Return to Store Manager and publish your Order Settings.
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Tip: Use the Shipping and Tax Test in the Shipping Manager to determine if you have set your free shipping options correctly before publishing your order settings. You could lose orders or money if you fail to display correct shipping charges at checkout.
Learn more about creating shipping rates and rules.
See Also:
